Privacy Policy

Your privacy is fundamental to our mission. Learn how we protect your personal and health information.

Last updated: January 15, 2024 • Effective: January 15, 2024

Our Commitment to Your Privacy

At HerbScience.shop, we understand that your health information is deeply personal. This Privacy Policy explains how we collect, use, protect, and share your information when you use our herbal supplement guidance platform.

We are committed to transparency and give you control over your data. This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

🔒 Key Principle: We never sell your personal information and only use your health data to provide you with safer, more personalized herbal guidance.

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our tools, or contact us. This includes: • Personal Information: Name, email address, phone number • Health Information: Symptoms, health conditions (anonymized for analysis) • Usage Data: How you interact with our platform and tools • Technical Data: IP address, browser type, device information

How We Use Your Information

We use your information to: • Provide personalized herb recommendations and safety information • Improve our AI analysis and constitution assessment tools • Send you important safety alerts and health updates • Respond to your questions and provide customer support • Ensure platform security and prevent fraud • Comply with legal obligations and regulatory requirements

Data Security

We implement comprehensive security measures: • End-to-end encryption for sensitive health data • Regular security audits and penetration testing • HIPAA-compliant data handling procedures • Secure cloud infrastructure with backup systems • Limited access controls and employee training • Incident response and breach notification procedures

Your Rights and Choices

You have the right to: • Access, update, or delete your personal information • Opt out of marketing communications • Request a copy of your data (data portability) • Withdraw consent for data processing • Lodge a complaint with supervisory authorities • Request restriction of processing in certain circumstances

Data Retention

We retain your information only as long as necessary: • Account data: Until you delete your account or 3 years of inactivity • Health assessments: 7 years for medical records compliance • Usage analytics: 2 years for service improvement • Marketing preferences: Until you opt out • Legal compliance data: As required by applicable laws

Questions About Your Privacy?

Our Data Protection Officer is available to answer any questions about how we handle your information.

Email

privacy@herbscience.shop

Mail

Data Protection Officer
HerbScience.shop
123 Health Innovation Drive
San Francisco, CA 94105

Response Time

Within 30 days of receipt
(or as required by law)

International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

We have implemented appropriate safeguards to protect your personal information, including Standard Contractual Clauses approved by the European Commission for transfers to third countries.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes via email or prominent notice on our website at least 30 days before the changes take effect.